Sylvia Royall
5
I came back to First Class after many years of mediocre, overpriced, unnecessary services and sheer incompetence by independent shops and dealerships. As a woman, the condescending remarks directed to me were not necessary or warranted. At First Class I am treated with respect and my questions are answered as if they are important. The service representative calls with suggestions of repairs needed and prioritizes the need for repairs. We then decide what services will be done. I know the exact price for each item and have no surprises when I pick my car up. My car loves being pampered at First Class. I cannot imagine taking it elsewhere.
Travis Toivonen
5
I can’t say enough good things about First Class Automotive. I’ve taken both cars here and have been met with great customer service. Fully trust Chris and the rest of the crew to always do an amazing job. Have recommended First Class to anyone who asks.
Mark
5
Thank you! A great job diagnosing and replacing the fuel pump on the BMW wagon. Smoother performance and much better mileage. Another excellent job on my favourite vehicle. Thank you again!
Maddie Roberts
5
I loved how friendly and welcoming the staff was! I felt like I was really being taken care of. They also did a complementary car wash which was so unexpected and lovely!
Holly Harrison
5
Exceptional service! Very professional and always keeps you up to date and in the loop about the progress of your car.
Carol Matthews
5
Going to First Class Automotive is like asking my family for advice. They can be trusted to do a thorough First Class job. It was like getting a brand new car back. Awesome experience.
Kevin Wong
5
The name says it all. Look no further as you won't be disappointed. They were attentive to my inquiries and needs with warm and friendly service along with the quote. Service area was clean and well maintained. I am glad I found this place.
Brianne Brown
5
Great experience! So organized and efficient and talked me through everything!
Austin Davis
5
Took my truck in for new tires, they did a nice job and even cleaned the inside and outside of my truck. Pleasant experience compared to a lot of garages who try to constantly upsale you.
John Dudley
5
Once again, you folks have distinguished yourselves providing excellent service. During a routine maintenance visit in preparation for an upcoming trip, you discovered and documented a potentially dangerous tire issue we were unaware of. You called promptly, prepared with facts and recommendations on options, leaving time for us to make a decision and still get the issue handled as well as our maintenance items. You set a high bar. Thank You.
Joseph Lassiter
5
First Class Automotive always gives me great service for my BMWs. I have been using First Class since the early 90s and would not go anywhere else for out of warranty service. Good people, great service.
Everett Person
5
First Class Automotive delivers exactly what its name embodies. “First Class” service for me as a customer and my vehicle. They go above and beyond to provide exceptional service. There is no need to be skeptical when you choose them for your service needs. You will leave feeling exactly the way a customer should feel, valued and appreciated.
Kent Waggoner
5
Wow! Can’t beat the expert staff and service. Their mechanical knowledge is unmatched and the vehicle detailing they recently started offering is excellent. The detailing they did on my truck’s paint looks better than when it was new and better protected from the elements too.
Paul Barclay
5
First Class Auto is truly first class in service and expertise. I like being able to put my vehicle in very capable hands knowing that it will be worked on like it is Harry's own vehicle. They always treat me right and solve the problem. You cannot go wrong with First Class Auto.
Ed
5
The people at First Class are subject matter experts with years of experience. They take time to explore repair options and give choices. They do not "upsell" unnecessary services. I've taken my BMWs to them for almost 25 years and will continue to do so.
Jim Musselwhite
5
Excellent service! Shop is cleaner than a Microprocessor chip lab. My Mercedes was towed in there January. It had been in my garage since last August after I gave up on it. They brought it back you life! Everyone is friendly, professional, and knowledgeable. Highly recommend! I got all emotional when I finally picked it up this week. It was like the final scene of An Officer and a Gentleman. Thank you First Class!!!
Art & Kathy & Blair Burke
5
Excellent service and customer communication. We have worked with First Class for over 20 years and there is a reason - GREAT service, technical skill competency and SUPERIOR customer communication. Our vehicle “diversity” includes a 33 year old truck, 2013 BMW X5 and 2017 Mini Cooper. We highly recommend the First Class team for keeping your vehicle running smoothly. Thanks First Class.
Pete Velez
5
I did a lot of research for the best Indy mechanic in my area and this came up as one of the top choices. I had them service my 2015 BMW and they truly provided me with awesome customer service, honesty, and many years of experience working on BMWs. I’ve found my new BMW mechanic!!! Thanks First Class…
Ramona Allen
5
Quick, efficient but most of all, friendly service. A willingness-to-help that I have not experienced anywhere to date. Very grateful for the wonderful interaction here and I look forward to using their services again soon.
George Holden
5
They did a great job for me! They are extremely honest and always dependable! They were very friendly! They explained to me that I needed new brakes as well as brake pads. They also performed a state inspection for me. They completed their job for me in just 1 day. I am a very happy customer!
