Raleigh AUTO REPAIR

An appointment For dmv yearly inspection...prompt scheduling and inspection time.

Smooth transaction for both my cars. Easy after hours drop off. Even with no appointment, they assessed cars right away. Good communication. Let me know about upcoming brake fix that will be needed at next service. Fixed car.

Excellent service!!

Great communication and service. Everyone is so friendly! Thanks!

Great people to work with.

Great service with great people

The A/C was not cooling sufficiently after recently installing a new compressor. They quickly diagnosed it as a parts defect and replaced the compressor on the same day. The really good news - they serviced it under warranty at no change!

My car suffered some damage to the undercarriage and muffler during a recent trip. First Class delivered the car to the muffler shop (they have a trusted/vetted vendor for this, which they don't do in-house) and brought it back the same day because I needed to go back out of town that evening. The undercarriage needed parts, which they ordered and installed -- but instead of taking all day, they got it done in less than two hours. And the final bill at pickup was a shocker: about $4. It turns out they didn't need some of the parts Toyota told them were needed in the initial estimate. Their new service rep Meghan (sp?) was efficient and kept me updated on everything that was happening. I've been going here for 15 years and every time it's consistent first-class service.

After a bad experience at another independent shop much closer to where I live (the owner yelled at my wife when she asked a simple question about the work they did), we've been happily driving the extra 10 miles to take the family cars (BMW 3-series, Fiat 500, two Priuses, Subaru XTrek) to First Class. In over 5 years, I've had only "first class" experience -- not only with the quality of work but with the quality of service. In that time, I've observed the meticulous care with which they treat not only the vehicles but the customers themselves. Principals / owners Jed and Harry are always more than happy to meet you to explain their work and fees. They've gone the extra mile themselves to help me find solutions for things that their shop doesn't do. I recommend this group to everyone I know and can't recommend them highly enough.

Incredibly helpful and fair- will recommend to others!