This was my first visit and won't be my last. First impressions from the moment I walked in was a very friendly, very clean and very professional atmosphere. I went in for routine maintenance on a 15 year old Toyota and they checked a few additional things as requested. They recognized a few things to look out for and took the time to discuss that some of the items noticed were just "notes in their system" without any urgency. I never got the impression at all that there was any up-selling or anything but pure professionalism in their review of the minor things they found. I'll certainly be back. They were recommended by a friend and I can see why after that visit.